Privacy Policy

At SEN Rights we take your privacy seriously and so will only collect and process data about you as necessary for your case.  We will use our best endeavours to ensure that any data we collect and process about you is adequate, relevant, limited to what is necessary and kept accurate and up to date.  We do not use your data to make any automated decision making.

Categories of information we collect and process about you include:

  • Personal information such as your name, your child’s name and date of birth, your address, your email address and your contact telephone number/s.
  • Special categories of data including diagnosis of special educational needs, characteristics information, such as your gender, your child’s gender, ethnic group and other diversity data.

 

Why we collect and use your data

We use your data to enable us to:

  • Easily contact you; and
  • Perform our contractual obligations for you.

 

Confidentiality

We commit that all documentation and discussions in relation to your matter/case will be held as strictly confidential.  The only exception will be if external auditors require access to conduct audits/quality checks on SEN Rights.  These auditors are required to maintain strict confidentiality controls in relation to your documents and any associated electronic files.

 

The lawful basis on which we process your data

We process your data in compliance with our obligations under data protection legislation and regulations.  We regard the data we collect and process about you as being necessary to facilitate our performance of our contract with you.

 

Who we share this information with

We will not sell your data to any third parties or share your data with third parties for marketing purposes.

There are times when we will need to share your data as part of our case work for you.  For example, we may need to share your data with:

  • Representatives acting on the other side;
  • A Court or Tribunal;
  • An independent Barrister we instruct to assist us to advise or represent you;
  • Non legal experts to obtain advice or assistance;
  • Translation Agencies;
  • Contracted Suppliers;
  • External auditors; e.g. Information Commissioners Office (ICO);
  • Providers of identity verification;
  • Any disclosure required by law or regulation; such as the prevention of financial crime or terrorism; or
  • If there is an emergency and we think you, or others, are at risk.

 

Data Retention Periods

We will retain data about you during the time that you remain a client of the firm.

In accordance with our Professional Indemnity insurance, we will retain your case file in an electronic basis for 6 years.

Upon completion of your case, and full payment of your account, hardcopy papers will be scanned electronically for saving onto our system and the hardcopy papers shredded, unless you have specifically requested certain documents to be returned within 28 days of our final invoice (postage will be charged).

There may be other data about you that we need to retain, such as a copy of our bill/invoice to you, which we need to keep for our legitimate business needs, as required by HMRC.

You have the right to:

  • Object to our processing of personal data if this is likely to cause, or is causing, damage or distress;
  • In certain circumstances, have inaccurate personal data rectified, blocked, erased or destroyed; and
  • Claim compensation for damages caused by a breach of data protection regulations.

 

Raising concerns

If you have a concern about the way we are collecting or using your personal data, please raise your concerns with us in the first instance.  You can contact us at admin@senrights.co.uk.

If you are not happy with the way in which we are handling your data, you have the right to complain to the Information Commissioner’s Office at www.ico.org.uk/concerns.

 

Requesting access to your personal data

Under data protection legislation you have the right to request access to information about you that we hold, often referred to as a ‘Subject Access Request’.  To make a request for a copy of the data we hold on you, please contact admin@senrights.co.uk.

 

Further Information

If you would like to discuss anything in this Privacy Policy, please do not hesitate to contact us.